2019 Awards Nomination

Appreciation can make a day even change a life.  Your willingness to put it into words is all that is necessary.
– Margaret Cousins

Showing appreciation is something good leaders practice every day, but once a year we want to further showcase the best-of-the-best through our annual operational awards.

Thank you for taking the time to recognize associate performance by nominating a worthy recipient(s) for one of several coveted company-wide awards.

The Elsa Bruining Award, John Januszko Award, and Operational Excellence Award are presented at the GM Conference.

Awards for F&B, Maintenance, Rookie and Rooms Managers are presented in early 2020 at the properties.

More information about the awards and the nominating criteria is below.  Please answer all questions thoroughly and provide as much background as possible to aid in the selection process.

The nomination site will close at 5 PM, Wednesday January 8, 2020.  Late nominations will not be accepted.  

GM Conference Awards


Qualifying Individuals: GM

Criteria: An extraordinary story in customer service; excellence in Guest Service


Qualifying Individuals: GM

Criteria: Embodies the White Lodging Culture (people, mentoring, etc.)


Qualifying Individuals: Any manager below the GM level with:

  • Time in position of 9 months or more
  • Top 10% in Discipline for GSS
  • 90% or better for discipline score for most recent WL Way Audit
  • 4.40 or better for discipline on most current Q12
  • Consistently lives the Mission & Vision
  • Creates lasting impressions with internal and external guests
  • Embodies entrepreneurial mindset of innovation and resourcefulness
  • Demonstrates personal and professional initiative in all they do
  • Owns any guest complaint or issue
  • Is a good will ambassador for their property in and outside of work
  • Is a good citizen in their community

Operational Awards


Criteria: Balance Scorecard performance for F&B, Talent Development


Criteria: Balance Scorecard performance for F&B, Talent Development


Criteria: EIWO – greatest increase YOY (must have achieved green or better), R&M – controlled costs as a percent to sales, Utilities – reduced YOY in usage


Criteria: Impact on Balance Scorecard YOY


Criteria: Has positively moved the Balance Scorecard in all areas since starting, Improved Associate Opinion Survey participation in cluster or city-wide training efforts, promotion of people outside of their property.

    Any written warning on file for last 12 months? *

    Balanced scorecard results green or above? *

    WL Core Competencies that must be demonstrated to be a successful manager within WL:

    1. Critical thinking
      Anticipates changing dynamics that could impact results utilizes knowledge (expertise) to develop the best solutions and strategies to succeed
    2. Select Talent
      Effectively use all White Lodging processes and tools to select no less than 90% A players
    3. Develop Talent
      Provide an environment and mutually agreed upon plan that enables A players to develop the necessary skills to ensure success at the next level
      Create a mutually agreed upon plan for an APY to become an A player within 12 months
    4. Revenue Generation
      All associates understand their role and drive sales in every position in the hotel/company
    5. Inspire Followership
      Creates an environment where people aspire to maximize the company's and their own personal patience

    Embraces White Lodging's Core Values

    1. Driven
      We are DRIVEN. We have an unwavering commitment to making an impact through our passion and grit.
    2. Excellence
      We pursue EXCELLENCE relentlessly. We hold ourselves accountable to consistently deliver disciplined execution on a shift to shift basis.
    3. Genuine Care
      We live GENUINE CARE. We care about each other, our hotels, our guests and our communities in which we serve.
    4. Growth
      We embrace GROWTH. Growth is in our DNA. We take pride and invest in the development of our people and hotels, building from a foundation of strength.
    5. Integrity
      We act with INTEGRITY. We always do what's right, leading by example and treating others with dignity and respect.