Hospitalitarians
What is a Hospitalitarian?
White Lodging is a company of Hospitalitarians.
A Hospitalitarian brings the virtue of hospitality to life. Someone who, in their DNA, feels good by making other people feel good.
Here at White Lodging, we know that business, like life, is how you make people feel.
There’s no one type of Hospitalitarian, and the diversity of our people is what makes every experience unique.
Learn about some of our Hospitalitarians here – how they inspire, grow and thrive through their natural drive and heart for hospitality.
Persona of a Hospitalitarian
What makes up a Hospitalitarian? At the core is the inherent spirit to serve. Our Hospitalitarians also embody White Lodging’s values. Click on each number to learn more about our values and how each associate brings them to life.
White Lodging’s proprietary development program dedicated to all things commercial: sales, revenue management and marketing. This program brings managers from across the country to deep dive into the fundamentals of achieving industry-leading topline revenue, including available resources and how to think like a lean, mean commercial machine. The best part? Students get to mingle, network and forge relationships for lifelong professional allies.
Whatever your role, learning is a constant in this business and White Lodging makes development a priority.
A Hospitalitarian always finds ways to enhance their skills.
A Hospitalitarian never stops learning, and White Lodging gives associates the opportunity to do that every day.
Hospitalitarians get joy out of creating and seeing through events that leave people in awe – a killer reception by the pool, a rooftop party with a view of the fireworks – bringing people together by creating unbelievable experiences is what this business is all about.
Hospitalitarians create experiences – from our kitchens to our banquet lines to our rooftops. They are the pinnacle of a gracious host, ensuring that a seat at one of our tables is set with the perfect vibe and the dining experience is more than memorable.
Regardless of size, there’s no two banquets or meetings that are the same from a culinary perspective. That creates unique challenges, and a Hospitalitarian like Khoa takes challenges head on and treats every obstacle as an opportunity to learn and grow.
A Hospitalitarian is someone who puts their best foot forward day in and day out to ensure their team and their guests are well taken care of. He lives this out by making sure he puts out the best quality of food possible to our guests.
Hospitalitarians like Stephanie create experiences – not because she has to, but because she wants to.
61% of all director-level and above leadership roles in the Louisville market are held by females, including some who have been nominated as the “Most Admired Woman in Hospitality”. These Hospitalitarians blaze trails and allow others to look up to follow similar successful career paths. We couldn’t be prouder of all the talented women driving a supportive and successful culture in their hotels and restaurants.
A Hospitalitarian needs to dynamically adjust to their environments to provide the best personalized service possible. Jennifer first started at White Lodging in 2007 and now oversees 4 hotels in her role as Market Director of Sales & Marketing, each with a distinct customer base. From sophisticated travelers to party animals to families needing a long-term stay, she is able to ensure each guest has the type of experience they expect and deserve.
Being a Hospitalitarian in the field of Human Resources is taking that genuine care for others and investing it into the people that we work with. In her 13 years with the company, Kim has been a part of so many employees’ transformational journeys, where they start their career as a trainee and develop into successful leaders. She believes this is the most beautiful part of her role.
As the Director of Human Resources for the Whiskey Row Hotel Collection, the hotel’s associates are Tiffany’s guests. She has the opportunity every day to make a difference for them, big or small. When her associates are engaged and have the chance to thrive in their work environment, that will reflect on the guest’s satisfaction with the hotel. As a Hospitalitarian in HR, her most important goal is the growth of her associates’ careers.
Being a Hospitalitarian is just as essential behind the scenes as it is when in front of our guests. In almost 11 years of working in finance and accounting at White Lodging, Jeanette doesn’t have as much opportunity to interact with guests as other areas of the hotel do, so it is especially important for her to provide extraordinary support to all teams. Her goal is to ensure that they can do their very best every day.
As the General Manager of Aloft Louisville Downtown, Sarah’s own definition of what a Hospitalitarian is has evolved to encompass the ability to impact people’s lives through ongoing development and mentorship. Being a Hospitalitarian is as much about taking care of her people and fostering their growth as it is about taking care of her guests.
Hospitalitarians feel good just by making others feel good…and fed. Whether back-of-house or front-of-house, this Indianapolis-based culinary team is like a well-oiled machine serving thousands of guests on their busiest days.
After 15 years of putting guests first and working hard at his craft, Emilio is now the Executive Chef for OP Italian. He is a successful Hospitalitarian who finds satisfaction in providing quality food consistently and upholding high standards. It doesn’t matter what situation he is given, he puts being hospitable to his guests and associates above all else.
Frequently Asked Questions
What does "Hospitalitarian" mean at White Lodging?
Hospitalitarians are White Lodging associates who naturally bring hospitality to life by creating exceptional experiences and meaningful connections for guests, fellow associates and their communities.
What is White Lodging's vision?
White Lodging’s vision is to be the leading creator of experiential hospitality that inspires human connection.
What values guide White Lodging associates?
White Lodging associates are guided by five core values:
- We are strategic. We know who we are and where we want to go, and we execute against our priorities.
- We pursue excellence relentlessly. We hold ourselves accountable for disciplined execution, shift to shift.
- We live genuine care. We are compassionate, respectful and polite to each other, our guests and our communities.
- We embrace growth. We invest in the development of our people and our hotels.
- We are ethical. We are honest, act with integrity, lead by example and treat others with dignity and respect.
How does White Lodging define hospitality culture?
White Lodging defines hospitality culture as a commitment to service, teamwork, genuine care, personal growth and creating memorable experiences.
How does White Lodging invest in its people?
White Lodging invests in leadership development, career advancement programs, training, technology and resources that help associates grow professionally.
What makes working on a White Lodging team unique?
White Lodging combines entrepreneurial thinking and family ownership with strong leadership support and a culture centered on personal and professional development.
How does White Lodging's culture impact the guest experience?
White Lodging’s award-winning associate culture creates more engaged teams and higher service standards. That leads to memorable guest experiences and long-term loyalty. White Lodging was named a 2026 Gallup Exceptional Workplace Award winner.