White Lodging Ranked #3 by J.D. Power in Guest Satisfaction
9.5.24
In its latest annual benchmark of third-party hotel management companies, J.D. Power recognized White Lodging as one of the top hospitality companies in North America, ranking it No. 3 in guest satisfaction. Since the benchmark started in 2021, White Lodging has remained in the top five spots.
“Our Hospitalitarians work every day to offer a memorable guest experience through exceptional service – and have for nearly forty years,” said White Lodging Chief Executive Officer Jean-Luc Barone. “This consistent independent recognition is a testament to the dedication and passion they bring to their work and the investments we make in keeping our properties best-in-class.”
White Lodging is a developer, owner, and operator of hotels, restaurants, and rooftops across the country with a portfolio of approximately 60 high-end urban and lifestyle hotels under the Marriott, IHG (Kimpton), Hyatt and Hilton brands. The company opened its newest luxury hotel, the Kimpton Santo Hotel, just weeks ago in San Antonio.
According to J.D. Power, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming both chain-managed and independently operated hotels.
“What is most noteworthy is that the largest third-party hotel operators are delivering an improved level of staff service even as higher room rates are pushing guest expectations higher,” noted Andrea Stokes, J.D. Power hospitality practice lead in a news release about benchmark.
The North America Third-Party Hotel Management Guest Satisfaction Benchmark, now in its fifth year, evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies. It is based on six factors (in alphabetical order): communications and connectivity; food and beverage; guest room; hotel facilities; staff service; and value for price. The benchmark includes third-party hotel operators with more than 14,000 branded hotel rooms under management and is based on 4,907 guest responses for branded hotel stays from May 2023 through May 2024. Additional information and the full list of third-party operators by rank is available on the J.D. Power website.
White Lodging’s portfolio of hotels and restaurants spans many highly desirable travel markets, including Austin, Chicago, Denver, Nashville, Indianapolis, and Louisville.
