General Manager, Courtyard Erie
After a few years spent moving from hotel to hotel to gain experience in the select service world, Stacy was ready for her next adventure, a job in full service. She found her next opportunity at White Lodging as director of room operations at the Sheraton Erie.
The support she received from fellow associates and her “let’s do it” attitude quickly had an impact on her movement in the company. She took on additional training, going to various White Lodging properties across the country where she gained broad experience and developed valuable relationships with people throughout the organization. “My success is a result of the support and opportunities White Lodging has provided,” Stacy said. “So many people have played an integral role in where I am today.”
Stacy is now the general manager of the Courtyard Erie in Pennsylvania, which she led from the development phase to opening in June 2016. Not only did Stacy successfully launch the hotel 30 days ahead of schedule, she and her team exceeded every goal on the books.
They beat their revenue plan, earning nearly $4 million in six months, including leapfrogging food and beverage revenue goals by $70,000. Her guests were really pleased with their stays, placing the property in the top 13% of the brand based on guest satisfaction surveys. In addition, during some of the first months of operations, Revinate rankings indicated that 100% of guests said they intended to recommend Courtyard Erie to others. With such outstanding performance, it is no surprise that associate engagement was high. Stacy’s team ranked 4.66 out of 5 on the annual Gallup associate engagement survey, placing third overall within the full service division.
Stacy says her early experience at White Lodging shaped her management style and drives her focus on being a great supporter for her team in the same way she was supported as a new associate. In fact, she has developed a philosophy called “Our House”, which she teaches to every associate at orientation along with expectations and examples of what her philosophy looks like in action.
Stacy and her team focus on their house but they also take their passion and perseverance out into the community. They launched “From Our House to Yours”, a fundraising campaign through which they give funds to the Erie City Mission. In addition, the team supports a host of other local charitable causes throughout the year, including Back on My Feet, Perseus House Charter School of Excellence where they mentor 9-12 graders who have the same interest in hospitality that Stacy had when she was an adolescent, and working with refugee resettlement programs through Catholic Charities and the Congolese Association. The team’s goodwill has resulted in great relationships with the community and new jobs at the hotel for some of the community members they have served.