Hotel Operations Careers at White Lodging

Front Desk Agent

Welcomes guests during check-in, manages check-out processes, and handles service recovery and billing with professionalism.

Bell Attendant

Supports guest arrival and departure by handling luggage, providing recommendations, and delivering exceptional service.

Phone Attendant

Manages guest communication through phone calls, chats, and other requests, ensuring prompt and courteous assistance.

Front Desk Supervisor

Leads the front desk team, providing training and coaching to ensure exceptional guest service and smooth shift management.

Front Desk Manager

Oversees the front desk operations, ensuring 100% guest satisfaction, staff development, and adherence to brand standards.

Directors of Front Office

Leads all front office operations—including front desk, bell, valet, and PBX—driving team performance, guest satisfaction, and operational excellence across departments.

Housekeeping

Responsible for cleaning and maintaining guest rooms and public areas to uphold the highest cleanliness standards.

Inspector

Ensures all guest rooms and public spaces meet brand standards, providing training and coaching to housekeepers.

Housekeeping Supervisor

Leads and organizes the housekeeping team to ensure rooms are ready and standards are met consistently.

Housekeeping & Laundry Manager

Oversees daily housekeeping and laundry operations, managing staff, supplies, and guest satisfaction.

Assistant Director of Housekeeping

Supports the Director of Housekeeping in managing the department, ensuring team development and operational excellence.

Director of Housekeeping

Leads the housekeeping department, driving financial performance, strategic planning, and guest satisfaction.