IT Service Desk and Hotel Operations Jobs
Explore Careers in Information Technology
White Lodging offers exciting opportunities in Information Technology, with roles spanning IT Applications, IT Service Desk, and IT Hotel Operations. Our IT team ensures smooth technology operations across corporate offices and hotels, providing innovative solutions to complex challenges. Whether you’re looking for entry-level IT jobs, IT help desk positions, or senior IT management roles, White Lodging offers a dynamic environment to grow your career.
IT Applications Analyst Job Overview
IT Applications Analysts manage the maintenance, configuration, and support of IT business applications. This role focuses on implementing solutions, maintaining systems like Kronos and Unifocus, and ensuring smooth integrations between applications.
Responsibilities
Applications Analysts support IT systems, troubleshoot application issues, and provide timely resolutions. They collaborate with departments to optimize technology use and ensure clear, concise documentation of standard operating procedures (SOPs).
Skills Needed
- Technical Skills: Proficiency in Microsoft Office, database management, and application integration.
- Soft Skills: Analytical thinking, effective communication, and the ability to multitask.
See Open Roles
IT Support Analyst Job Overview
IT Support Analysts are key to resolving technical issues at both corporate and hotel levels. From installing hardware to troubleshooting network problems, they ensure that all users have access to reliable and efficient technology.
Responsibilities
Support Analysts handle Tier 1 and Tier 2 technical support requests, set up laptops and printers, and resolve network and internet issues. They collaborate with IT leadership to ensure timely and professional support.
Skills Needed
- Technical Skills: Basic PC/network troubleshooting, hardware deployment, and software installation.
- Soft Skills: Customer service, patience, and strong organizational skills.
See Open Roles
IT Manager Job Overview
IT Managers oversee hotel technology, including key systems such as Property Management Systems (PMS), POS systems, and Wi-Fi networks. They provide leadership and technical expertise, ensuring smooth operations for one or more properties.
Responsibilities
IT Managers troubleshoot and maintain hotel systems, collaborate with corporate IT, and manage compliance and audit efforts. They play a strategic role in budgeting and technology planning for hotel operations.
Skills Needed
- Technical Skills: Advanced networking, server management, and project management skills.
- Soft Skills: Leadership, collaboration, and problem-solving abilities.
See Open Roles
IT Director Job Overview
IT Directors are strategic leaders responsible for overseeing IT operations at multiple properties. They ensure all hotel technologies are optimized and secure, aligning with corporate goals and guest satisfaction standards.
Responsibilities
IT Directors manage IT budgets, oversee compliance, and lead large-scale technology implementations. They collaborate with hotel and corporate leaders to ensure seamless IT operations and lead technology initiatives that drive efficiency.
Skills Needed
- Technical Skills: Expertise in IT infrastructure, advanced networking, and system integration.
- Soft Skills: Strategic thinking, leadership, and strong communication skills.
Join Our IT Team
White Lodging offers diverse opportunities for IT professionals to grow their careers in a fast-paced and rewarding industry. Whether you’re starting as an IT Support Analyst or advancing to IT leadership, explore roles that match your skills and ambitions in the exciting world of hospitality technology.
Ready to join?
