Case Study - Hilton Garden Inn San Francisco Airport
White Lodging was asked to take over management of the 169-room Hilton Garden Inn San Francisco Airport North in early 2012 at a key time for that hotel.
Located off Highway 101 and just two miles from the San Francisco Airport, the hotel had failed its previous three quality audits, and failing the fourth would mean the hotel would lose its flag.
When White Lodging took over the hotel’s management contract in mid-January it started a detailed program to turn around the hotel, beginning with the associates. Each associate at the hotel was interviewed prior to the change and evaluated. Only the highest quality candidates stayed with the hotel, setting the correct tone from the first day.
A task force of White Lodging associates implemented the takeover plan, which had been agreed on by ownership prior to the acquisition. With the plan in place before mid-January, the task force had the ability to move quickly, acquiring the right tools and contacting the right vendors.
Numbers for the hotel available as of September 2012:
• ADR is up $26.92 year over year through July
• Total Sales are up $788,586 year over year through July
• Hotel turned a profit in food and beverage for the first time since the current owner bought the hotel
• Service is up 8.9 percent year over year
• Cleanliness is up 9.4 percent year over year